Play for fun, not out of compulsion. Pojok believes entertainment is truly enjoyable only when it's mindful and in control. Our responsible gaming policy keeps you safe at all times.
Responsible gaming means enjoying gaming or betting mindfully, intentionally, and within your financial means. At Pojok, responsible gaming isn't a rigid set of rules — it's simply a practical way to keep entertainment sustainable and enjoyable for the long term.
Everyone is different. For some, playing once a week is perfectly normal; for others, a little daily gaming is simply part of the fun. But when gaming spirals out of control, strains family relationships, or leads to financial pressure — it becomes a problem. pojok is committed to making sure you never reach that point.
Our responsible gaming program is more than a set of rules — it's a promise to you, your family, and society. Pojok believes that a happy, healthy player is our greatest asset.
Keep in mind: Betting and gaming are a form of entertainment — nothing more. They should never be treated as a source of income or a way to resolve financial difficulties.
Pojok has treated responsible gaming as a core value from day one. We believe that fostering a healthy gaming environment is not just a business obligation — it's a moral one.
Every Pojok team member is trained in responsible gaming. Our customer support team is specially equipped to assist users in crisis situations.
Pojok is strictly an adults-only platform. No one under the age of 18 may use our services. We enforce this rule without exception.
If you become aware that a minor is using our platform, please notify our support team immediately. We will take prompt action.
Pojok puts you in control of your own gaming experience. You can set any of the following limits yourself, at any time:
Reducing a limit takes effect immediately. However, if you wish to increase a limit, a 72-hour cooling-off period applies — this is in place for your own protection.
If you feel you need a break, pojok's Self-Exclusion program is here for you. Through this program, you can step away from the platform for a defined period of time.
During self-exclusion, pojok will not send you any promotional emails or notifications. Any attempt to open a new account while an exclusion is active will be declined.
Choosing to self-exclude takes courage and good judgment. It is not a sign of weakness — it shows that you know how to look after yourself.
We don't always realize how much gaming is affecting our lives. If you notice any of the signs below, take a break immediately and seek support:
If you notice even one of the signs above, don't brush it off. Pojok's support team is ready to help you in complete confidence.
Pojok doesn't want you to face this alone — we encourage you to seek professional help when you need it. Gaming addiction is a recognized mental health condition, and seeking treatment or counseling is completely normal.
Email us at: [email protected] — we'll get back to you as soon as possible.
If someone in your family is underage or at risk from gaming, you can take action as a guardian.
Have an open conversation with your family about gaming. Awareness is your greatest protection.
Pojok gives you multiple safeguards to make sure gaming stays enjoyable.
Set your own daily, weekly, and monthly deposit limits, betting limits, and loss limits. You won't be able to go beyond your budget.
Get real-time notifications on how long you've been playing. You'll be automatically alerted when your set time is up and encouraged to take a break.
Pause or suspend your account temporarily or for an extended period whenever you need to. No promotional communications will be sent during the exclusion period.
View your gaming history, deposit and withdrawal details anytime. Full transaction logs are maintained to ensure complete transparency.
Mandatory age verification at registration ensures that only users aged 18 and above can access the platform. Our KYC process is rigorous and reliable.
Reach out to our specialist support team at any time. Trained in responsible gaming, our team provides assistance with complete confidentiality.
Use the checklist below to assess whether your gaming habits are healthy.
You set a budget before playing and stick to it.
Being able to walk away easily and accept a loss without difficulty.
Gaming does not interfere with your family life, work, or social relationships.
You see gaming as entertainment, not a source of income.
You can talk openly with family and friends about your gaming.
Keep a daily record of how long you played and how much BDT you spent. This will help you stay aware of your own habits.
Plan to play on specific days and at set times each week, and keep the rest of your time for family and other activities.
Allocate only a set portion of your monthly entertainment budget to gaming — and don't go beyond it.