Pojok Privacy Policy — Your data is completely secure

01Introduction & Applicability

Pojok (pojok.xyz) is a trusted online gaming and betting platform in Bangladesh. This Privacy Policy ("Policy") explains how Pojok collects your personal information, how it is used, and the measures taken to keep it secure.

By visiting pojok.xyz, creating an account, or using any of our services, you are considered to have read and accepted this Privacy Policy. We therefore encourage you to read it carefully.

This Policy applies to all Pojok services across both mobile and web platforms. Pojok operates in accordance with international data protection standards and applicable laws in Bangladesh.

02What information is collected

Pojok collects only the minimum data necessary to deliver our services. We never collect information beyond what is needed. The categories of data we collect are described below:

03How data is collected

Pojok collects your information through several methods. We are committed to keeping you fully informed about how this is done:

• Directly Provided Information: Information you provide directly when registering, logging in, or updating your profile.
• Automatically Collected Data: When you use our platform, device information, IP address, and browsing data are collected automatically.
• Payment provider information: Information received from your mobile banking provider (bKash, Nagad, Rocket) during deposits or withdrawals.
• Cookies & tracking tools: Cookies are used to enhance your experience on our website (see Section 6 for details).
• Identity verification agency: Where required, identity verification may be carried out using third-party KYC services.

04Data usage

Pojok uses your personal information solely for the purposes listed below. Your data is never used for any other reason:

• For account creation, management, and verification.
• To process deposits, withdrawals, and other financial transactions.
• To recommend games and promotions tailored to your preferences (personalization).
• To prevent fraud, money laundering, and other illegal activities.
• For customer service and issue resolution.
• For technical improvements and bug fixes to the platform.
• For fulfilling legal obligations and preparing regulatory reports.
• For operating responsible gaming programs.

We never sell your data to advertising networks or share it with unrelated third parties. For Pojok's own promotional communications, we use only your registered mobile number or email address.

05Sharing data with third parties

Pojok shares your information with third parties only in limited, specific circumstances. The reasons for doing so are detailed below:

• Payment provider: Required information is shared to process transactions via bKash, Nagad, and Rocket.
• KYC service: Your information may be shared with authorized third-party agencies for identity verification purposes.
• Law enforcement agencies: Disclosure of information is required when mandated by a legal order from the Government of Bangladesh or a court directive.
• Anti-fraud service: With industry-standard anti-fraud agencies to prevent fraud and money laundering.
• Technology Partner: Hosting and infrastructure providers essential for platform operations.

06Cookies & Tracking Policy

Pojok uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. The following types of cookies are used on our platform:

• Essential cookies: These cookies are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Functional cookies: Used to remember your preferred language, theme, or game settings.
• Analytics Cookies: Collects anonymous statistics to understand how the platform is used.
• Marketing Cookies: Used to show you relevant promotions based on your interests — only with your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

07Data retention & deletion

Pojok retains your data only for as long as necessary or legally required. The retention periods for each category of data are outlined below:

• Data from active accounts is retained until the account is closed.
• Financial transaction data may be retained for up to 7 years as required by law.
• Personal data is deleted within a maximum of 90 days after account closure — unless required for an ongoing investigation or legal obligation.
• Log and security data are retained for a maximum of 12 months.

To request deletion of your data, please contact our support team. We will process your request as promptly as possible.

08Security measures

Pojok applies industry-leading security measures to protect your data. Our security infrastructure is regularly audited by independent third-party security experts.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-factor authentication (2FA): Option to enable 2FA for an added layer of account security.
• Encrypted database: All stored data is kept in an encrypted database.
• Round-the-Clock Monitoring: A 24/7 security monitoring system remains active at all times.
• Firewall & IDS: Advanced firewall and intrusion detection systems are in place.
• Regular backups: Data is backed up regularly to ensure recovery is possible under any circumstances.

Please note that no method of transmission over the internet is 100% secure. We apply the highest level of protection available, but no platform can guarantee absolute security.

09Your Rights

Under Pojok's Privacy Policy, you are entitled to the following rights. To exercise any of them, contact our support team at any time:

• Right to access your data: You have the right to request access to the personal information we hold about you.
• Right to rectification: You can request a correction if any of your information is inaccurate.
• Right to erasure: You have the right to request deletion of your data under certain circumstances.
• Right to restrict processing: In certain cases, you can restrict the processing of your data.
• Right to data portability: Right to receive your data in a structured format.
• Right to Withdraw Consent: You may withdraw your consent at any time.
• Right to lodge a complaint: You have the right to lodge a complaint with the relevant authority if you see fit.

10Child Protection Policy

Pojok strictly prohibits the use of its services by anyone under 18. We never knowingly collect or store data from minors.

• Age verification is mandatory at the time of registration.
• Additional identity verification may be requested in suspicious cases.
• If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted.
• If you believe a minor is using our platform, please contact us immediately.

11Policy changes & updates

Pojok reserves the right to update or amend this Privacy Policy at any time. Changes may be made due to improvements in service standards, legal requirements, or business needs.

• When changes occur, the "Last Updated" date on this page will be clearly updated.
• Registered members will be notified by email or SMS of any significant changes.
• Continued use of the platform after a revised policy takes effect will be considered acceptance of the new policy.
• We recommend visiting this page regularly to stay up to date with the latest changes.

12Contact

If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated Privacy Team. We are available 24/7 to assist you.

• Email: [email protected] (typically responded to within 3 hours)
• Live Chat: Chat with us directly after logging into the platform
• Frequently Asked Questions FAQ page Available